Why Does Disney+ Keep Logging You Out? Here Is The Solution

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Why Does Disney Plus Keep Logging You Out Here Is The Solution

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Picture this, you’ve logged in to Disney+, set up a new Marvel show to watch, you’ve got the popcorn ready, lay back, start watching the show, and then Disney+ logs you out of your account. It happens a few times until you give up and go to bed or move on with your day. So why does Disney+ keep logging you out and how do you fix it for good?

The method that seems to have the most success is the turn it off and on again method. This will require you to force close the app on the device you’re streaming on, delete it, and then reinstall it back and log in again.

For most, deleting Disney+ from all your devices and then reinstalling them will work, but no fix is a one size fits all type of thing. It’s up to Disney to completely fix the issue but until then, if the first method didn’t work you can try any of the following methods depending on what device you’re streaming from.

Method #1: Browser Streaming

This method helps if you’re streaming on a browser from your computer or laptop. The thing to do here is to clear your cache, remove cookies, and delete your browser history.

  • If Your Browser Of Choice Is Google Chrome: click on the Menu bar —> go to Preferences —> select Privacy Settings —> clear all data.
  • If Your Browser Of Choice Is Mozilla Firefox: click the Menu button —> go to Settings —> select Privacy & Security —> navigate to the Cookies And Site Data section —> clear all data

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Method #2: App Streaming

These methods will help if streaming from the Disney+ app on your Android/iOS devices. The way to approach it is by force stopping or closing the app although there are other ways to do it, which we will mention as well. Before you move on to these methods though, make sure that your Disney+ app has been updated.

  • Force Closing The Disney+ App: go to Settings —> scroll and tap on Manage Apps, Applications, or Apps —> scroll the list of apps to find Disney+ and tap on it —> click Force Stop —> go to the Disney+ app and log in again
  • Restarting The Device With Disney+ On It: hold the power button for a few seconds until your device turns off and restart —> go to the Disney+ app —> Log in to your account
  • Turning On Mobile Data: sometimes the cause of the issue is the drop of Wi-Fi from your device so if it’s possible, turn on mobile data as well
Why Does Disney Plus Keep Logging You Out Here Is The Solution 1

Method #3: Logging Out Of All Accounts

If none of the above methods work, you might also try logging out of your account on all devices and logging in again. You will be immediately logged out of the device you did the method from but you’ll have to allow up to 4 hours to ensure it has been done on other devices.

  • Logging out of all devices: go to the Disney+ app —> click on Profile in the upper right corner, if you’re on a mobile device it will be located in the lower right —> go to the Account Details section —> click Log Out Of All Devices

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Why does it happen?

There are many reasons why one might run into this issue but it mostly affects people whose Wi-Fi seems to drop and the ones that use the service on tablets. If you fall into one of these 2 categories, you might want to try streaming from other devices or make sure your internet connection is stable.

None Of The Methods Worked

One of the methods is bound to work but if the problem persists you can always try and contact Disney Plus customer support. If you’re like me and don’t want to deal with customer support, my proven method is logging out of all accounts method and force-stop one. My tip for you is to try and do all of these before continuing to watch whatever it is that you wanted to watch since you won’t know if a method worked or not until Disney+ logs you out again.

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Petra Pralica has been a content writer for over three years and is based in Zagreb, Croatia. She studied economics in high school and went to college to get her English language and literature degree but decided against proceeding with her studies after three years since an opportunity arose for her to work as a content writer full-time. Petra’s interests span wide, which is clear from her content writing history. She spent around a year and a half writing content about animals and animal products for Petovly, making sure to educate people about the responsibilities that come with pet ownership, especially when it comes to non-traditional pets like parrots, rats, and ferrets. Then she went on to write about all things related to kitchens. After that affair ended, she educated herself on advertising through social media and search engines. Still, she decided to postpone a career change for the future since she got the opportunity to write about another one of her passions: movies and series. She enjoys an occasional Hollywood blockbuster, but what matters most to her is if she can connect with the characters and how well the technical aspects of the movie or a show are executed. It’s all about how the movie or a show makes her feel. She was and still is a die-hard Doctor Who fangirl, and she can’t escape her love for the Star Wars movie franchise either. As of late, she’s been rewatching old Marvel and DC movies to better prepare for the upcoming movies being released. She isn’t all that into sci-fi, but if you put the fantasy genre in front of her where she can dream about alternate worlds for months to come, she’ll eat that right up and binge-watch it.
Petra is a technical writer that loves to mix facts with fiction through deep statistical analysis. It would seem like the two can’t mix and match, but she has found a way to give the readers the best of both worlds. She will vigorously analyze every piece of information available, connect the dots, and come up with her theory about anything that might have left readers wondering in the past. It’ll be hard to disprove her theories, but if you succeed, she’ll gladly take the loss and continue learning about all the universes she learned about through watching her favorite series and movies.

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